HOWTO change the password of the institutional account

This procedure provides some information to perform a correct password change of your institutional credentials.

The systems, to protect themselves from attacks, are configured in such a way that an excess of unsuccessful attempts causes the temporary blocking of credentials or connection (the blocking time usually does not last longer than 5 minutes).

If abnormal behaviors are detected (systems run in fits and some devices work and others do not) a wrong password is probably still stored somewhere that occasionally blocks your account.
In this case disconnect all the devices and stations, activate one at a time, verifying that it works correctly.
In case of problems that you can not solve contact det.it@polito.it or 5050@polito.it.

Perform the procedure in the order indicated and solve each problem before proceeding to the next point (obviously you can skip the points that are not clearly applicable).

  1. Close email clients on all mobile devices
  2. Close the wifi connection from all mobile devices
  3. Close mail clients from computer stations
  4. Close the open sessions on all PCs except the one in use
  5. Close all applications open on your PC
  6. Connect to http://idp.polito.it and select "Password exchange page" and follow the procedure (it is advisable to enter a mobile number)
  7. If you have entered the PC in use with the institutional credentials, log out and log in with the new credentials. This operation MUST be done within the department with the connected network cable or with any internet connection and the active VPN. Otherwise it may not work.
  8. Open the mail client and update the password (the password could also be stored in three different places)
  9. Verify that: you receive new mails, you can send an email and you can search the address book (for those who have enabled this feature)
  10. Repeat steps 8 and 9 for each computer station with a configured email client
  11. Check if the institutional credentials have been stored in some stores and change them (eg in the "Credential manager" of Windows, "Saved Logins" of Firefox, ...)
  12. Check whether access to the University's institutional sites works correctly
  13. Correct the password stored on the mobile device for wifi connection
  14. Verify that the wifi connection from the mobile device is working properly
  15. Correct the password stored on the mobile device for VPN connection
  16. Verify that the VPN connection from the mobile device is working properly
  17. Correct the password stored on each email app on the mobile device (it could be stored in three different places)
  18. Verify that: you receive new mails, you can send an email and you can search the address book (for those who have enabled this feature)
  19. Repeat steps 11 to 16 for each mobile device in use

Tags

Authentication